Cancellation and Refund Policy

Introduction

At TOMERCON DEVELOPERS LLP, we strive to offer exceptional mobile applications and services, including those focused on sports management, education, and organizational management. This Cancellation and Refund Policy details the terms under which users can cancel subscriptions or purchases and request refunds. By using our mobile applications, you agree to abide by these terms.

1. Subscription Cancellation

How to Cancel: To cancel a subscription, you can do so directly within the mobile application by navigating to your account settings or subscription management section. Alternatively, you can contact our customer support team via email or phone.

Effectiveness of Cancellation: Cancellation requests will be processed as soon as possible. However, please note that cancellation will take effect at the end of the current billing period. You will continue to have access to the subscription benefits until the end of the billing cycle.

No Refunds for Unused Periods: Once you cancel your subscription, you will not receive a refund for any unused portion of the current billing cycle. This is to ensure that users receive the full value of the services during the paid period.

2. Refund Policy

General Policy: All purchases and subscriptions made through our mobile applications are generally nonrefundable. This policy applies to any in-app purchases, features, or services unless otherwise specified by law or our specific terms.

Technical Issues: If you experience significant technical issues that prevent you from accessing the features or services you paid for, you may be eligible for a refund. Examples of such issues include persistent errors or failures that we have not been able to resolve despite reasonable troubleshooting.

How to Request a Refund: To request a refund due to technical issues:

• Contact our customer support team at [Your Contact Information] within 30 days of the purchase.
• Provide detailed information about the issue, including transaction details and any troubleshooting steps you have taken.
• We will review your request and, if applicable, process a refund to your original payment method.

Refund Processing Time:If a refund is approved, it may take 5 to 7 business days for the amount to be credited back to your account, depending on your payment provider’s processing times.

3. Exceptions

Promotional Offers: Refunds for purchases made during promotional periods or special offers will be handled according to the terms specified in the promotional offer.

Legal Requirements: In some jurisdictions, you may have additional rights to refunds under local consumer protection laws. We will comply with these legal requirements and honor any applicable refund rights.

4. Policy Changes

TOMERCON DEVELOPERS LLP may update this Cancellation and Refund Policy from time to time. Changes will be effective immediately upon posting on this page, with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed of any updates.